General Terms and Conditions

General Terms and Conditions | Avantgarde Hotel GmbH Hattingen HRB 15395

Dear Guest,

We will do our best to make your stay as pleasant as possible. This includes ensuring that you are fully aware of the services we provide and your obligations to us. Please note that these Terms and Conditions are an integral part of all contracts and that you are deemed to have accepted them even without signing them.

1.) Conclusion of the Contract

The contract is concluded as soon as the hotel has accepted and confirmed the reservation of rooms and/or meals to the customer. (Applies to contracts concluded verbally and in writing)

2.) Arrival and Departure

Unless otherwise agreed, the hotel will make reserved rooms available on the day of arrival starting at 3:00 p.m.; guests must vacate their rooms by 11:00 a.m. at the latest on the day of departure. A late check-out until 1:00 p.m. will be charged at 20.00 EUR. In the event of a delayed departure until 6:00 p.m., the hotel is entitled to charge up to 80% of the room rate; after that time, up to 100%. Reserved rooms must be occupied by 6:00 p.m. on the day of arrival, or the hotel must be notified in writing or by phone of a late arrival; otherwise, the hotel may freely dispose of the reserved rooms. The event organizer must provide the hotel with a list of guests’ names no later than 1 week before arrival.

3.) Final number of participants for F&B services

The customer shall notify the hotel of the final number of participants 3 business days before the event begins. This number of participants shall serve as the basis for invoicing.

4.) a. Cancellation policies for hotel rooms for local corporate customers:

Up to 6:00 p.m. on the day before arrival, up to 3 rooms may be canceled free of charge. Cancellations made after 6:00 p.m. or involving more than 3 rooms on the day before arrival will be charged at 80% of the booked services, provided the rooms cannot be rebooked. For bookings of 10 or more hotel rooms, the cancellation deadlines listed above are extended by 3 days. For bookings of 25 or more hotel rooms, the cancellation deadlines listed above are extended by 7 days. During trade shows, the current cancellation deadlines will be included in the individual reservation confirmation.

b. Cancellation policies for hotel rooms and event packages:

The customer may cancel the booked services free of charge up to 42 days before the start of the event. Cancellations made up to 14 days before the start of the event will be charged at 40% of the booked services. Cancellations made up to 7 days before the start of the event will be charged at 50% of the booked services. Cancellations made up to 3 days before the start of the event will be charged at 70% of the booked services. Cancellations received after that will be charged at 80% of the booked services. For bookings of 20 or more hotel rooms, the cancellation periods listed above are extended by 7 days.

5.) No-Show / Cancellation Fees

If the services ordered are not used, the customer is obligated to pay for the ordered services in the amount of 80% for room reservations. If the hotel has incurred additional costs, e.g., by engaging subcontractors, these must be reimbursed in full upon presentation of receipts.

6.) Payments

All invoices issued by the hotel must be paid in full within 7 days of receipt. The hotel is entitled to agree to an advance payment for the provision of services. If this advance payment is not received by the due date, the hotel may withdraw from the contract.

7.) The Guest’s Liability to the Hotel

The guest is jointly and severally liable to the hotel for all damages or claims caused directly or indirectly by the guest or the guest’s visitors. The hotel is liable for items brought onto the premises in accordance with the provisions of the German Civil Code (BGB), unless the room or the container from which the items were stolen was unlocked. Valuables must, in all cases, be deposited at the front desk in exchange for a receipt in order for the hotel to assume liability.

7.) a. Specific contaminants

The hotel reserves the right to charge the guest for any special types of soiling in the room, such as vomit, damage caused by spilled beverages or other liquids, soiling caused by pets, or smoking in the room.

8.) Hotel Disclaimer

The hotel is entitled to engage subcontractors to fulfill specific components of the itinerary, such as recreational activities and transfers, that were booked with the hotel by the customer. In doing so, the hotel always acts on behalf of and at the request of the customer, in the capacity of an agent, and is not liable for the proper performance of the services provided by the respective subcontractor. Should any claims for damages arise on the part of the customer against a subcontractor as a result, the customer must file such claims directly with the subcontractor. The hotel’s invoicing of the customer and the customer’s obligation to pay remain unaffected by this.

9.) Miscellaneous

The hotel reserves the right to withdraw from the contract if force majeure or labor disputes make performance impossible, without this giving rise to any claims for damages. Changes to room assignments, technical equipment, the rooms promised, or supporting programs are permitted, provided that such changes do not affect the customer’s material interests. The law of the Federal Republic of Germany applies; the place of jurisdiction and performance is the hotel’s registered office. Should any individual provisions of these General Terms and Conditions be invalid, this shall not affect the validity of the remaining provisions.